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Marketplaces and returns

Ask for a live capture when a listing, return, or dispute needs more context

Give operations teams a capture receipt they can review alongside the transaction instead of relying on an untraceable upload.
A marketplace seller documenting an item beside its shipping box
MARKETPLACES AND RETURNS
LIVE CAPTURERECEIPT READY

The problem

The decision depends on more than the file

Marketplace teams often receive screenshots or gallery uploads with little evidence about when, how, or from which capture session they originated. That uncertainty leads to repeated requests, manual escalation, and harder disputes.

Pilot workflow

Add a capture record before review

  1. 01

    Send the right request

    Choose photo, video, room, or object capture and share a simple request link in the existing customer conversation.

  2. 02

    Capture in the iPhone app

    The recipient completes a live native capture rather than selecting an existing file from the gallery.

  3. 03

    Review the receipt

    Open the proof link to see how the evidence was captured, or bring the same checks into your workflow through the Verify API.

Useful evidence

What the receipt can support

  • The evidence came through the RealityProof iPhone app.
  • The reviewed file matches the file recorded in the receipt.
  • The capture was made for a fresh evidence request.
  • Time, location, and other supported details appear only when intentionally shared.

Decision limits

What still needs your process

  • The receipt does not prove who owns the item.
  • It does not prove that the scene was unstaged or complete.
  • It does not decide whether a return or claim should be approved.
  • Anti-spoof or recapture analysis is not a completed production check.

Design partner pilot

Start with one evidence workflow

We will map the request, the receipt, and the reviewer decision before defining a focused pilot.

Choose one high-friction intake or returns workflow. We will help define the capture request, review surface, and API handoff.